BA boss demands action on Heathrow queues
The British Airways owner has criticized long queues in Heathrow, which states that there is waiting for two hours for arrival through border control.
Alex Cruz wrote a letter to the Times that the queues at London Airport are "quite bad" compared to other major centres around the world.
This letter is in response to the proposals of "UK-only" lines after Brexit.
The Home Office said that most of the people who arrived in Heathrow had passed border control within the agreed time frame.
These are EEA (European Economic Area) are 25 minutes for citizens and 45 minutes for those coming from outside the area.
Mr Cruise said that the UK-only lines were a case for the government, but its priority should now be to stop long queues.
The airline's Chief Executive Officer told Home Secretary Sajid Javid that "take immediate action at this border farce address".
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Mr Cruz said that although the waiting wait for non-EEA travellers in Heathrow was 45 minutes, two hours were "fast becoming ideal".
BA Boss said that the target had been missed 8,298 times last year and that number has reached 6,000 for the year 2018.
They also said that wait around an hour from within the EEA.
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45-year-old Adrian Utley and his family from West Sussex were frustrated at the time of Qatar when they reached Terminal 5 from Nice on Friday last.
"We queued up for more than an hour to pass through passport control. Since we have small children, we could not use e-gates. Only four border control desks were opened for the full arrival room. Hours and desks are opened, but it's too late.
"I can understand that we can not take children through e-Gates, but Heathrow is not catering to families, this is an airport and should be ready for the upcoming flights."
'Immediate Action'
Quoting the head of the UK's Border Force, Nick issuing, Mr Cruz said, "It is unacceptable," saying that it was unlikely to change, or for his teams to meet their target.
"In order to show Britain open for business, we need more than UK-only lane, and in this, Sajid Javid is taking immediate action to address this border farce once and for all."
A Heathrow spokesman also said that delay in border control was very long.
The spokeswoman said, "Heathrow is Britain's front door and it should be welcoming and should be safe also. It takes too long for low-risk travellers, who have the right to come here to cross the border, which Unacceptable. "
"We are talking to the Home Secretary to allow low-risk travellers from non-EU countries like the US and Canada to use EU Gates, just like our EU friends can do."
No compromise on security
The Home Office spokesman said from January to June 2018, more than 95% of those who arrived in Heathrow had passed border control within the agreed time frame.
However, he said further: "We understand the frustration for those who have experienced for a long time and are fully committed to working with their partners to reduce the wait time as possible.
"Also, we will not compromise with the necessary checks made on the border that keep our country safe.
"We are ensuring that resources are needed near the border force and in summer they are deploying 200 additional employees in Heathrow."
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